Support
At AdaTrack, we are committed to providing the help you need to succeed with your IoT projects.
Community Support (Free)
Our community is the best place to get quick help and share ideas with other AdaTrack users.
Discord: Join our Discord server to chat with the team and other developers.
GitHub Issues: Report bugs and request new features on our GitHub repository.
Technical Documentation
Before reaching out, please check our comprehensive documentation and help guides:
FAQ: Answers to common questions.
Troubleshooting: Common issues and resolutions.
Getting Started: Everything you need to know to launch your first device.
Enterprise & Custom Support
For users requiring priority support, custom integrations, or SLAs, we offer specialized plans:
Email Support: support@adatrack.io
Consulting Services: Need help building a custom decoder or specialized analytics? Our engineers are available for consulting.
On-premise Setup: We can assist with large-scale on-premise deployments and system tuning.
Please provide the following information when reaching out for support:
Your Account ID or Username.
Relevant Device ID(s) and Device Profile(s).
A detailed description of the issue or question.
Steps to reproduce (if it's a bug).
Any relevant log output from the backend or device.
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