Help & Support
Welcome to the AdaTrack help center. Here you can find answers to frequently asked questions, troubleshooting guides, and information on how to get support.
Quick Troubleshooting
If you are experiencing issues with data not appearing on your dashboard, please check the following:
Device Connectivity: Ensure your device is powered on and has a valid network connection.
UDP Ingestion: Verify that your device is sending packets to the correct IP and Port.
HMAC Keys: Double-check that the security keys on your device match those registered in the AdaTrack dashboard.
Decoders: Check the decoder logs for any JavaScript execution errors.
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